BANK OF THE PHILIPPINE ISLANDS (BPI)
What are your hours of operation?
We’re available Monday to Saturday, 9:00 AM to 6:00 PM to assist you with any questions or concerns. Please note that our support team is unavailable on Sundays and public holidays.
We appreciate your understanding and will get back to you as soon as possible during our business hours.
Are your products paraben-free?
Yes, all our products are 100% paraben-free. We are committed to clean beauty—none of our products contain, or will ever contain, parabens.
Are your products cruelty-free?
Animals share with us the privilege of having souls. At Dear Beautiful, we stand for them by making compassionate, cruelty-free choices every day—and inspiring others to do the same. We are, and always will be, proudly cruelty-free.
Where can I get the full product ingredient listing?
You can find the full ingredient list on each product’s packaging and on its product description page.
How long can I use my Dear Beautiful products?
Please refer to the expiration date indicated on the packaging for optimal use and safety.
How do I pay for my order?
Please refer to the payment instructions here.
I received a wrong item, what should I do?
No worries! Please email us at hello@dearbeautifulph.com with the subject line: "Wrong Item Received" and our support team will assist you as soon as possible.
My item(s) arrived damaged, what should I do?
We’re here to help! Please email us at hello@dearbeautifulph.com with the subject line: "Damaged Item Received" and include photos of the item and packaging. Our team will get back to you promptly to resolve the issue.
My order is missing an item, what should I do?
Please email us at hello@dearbeautifulph.com with the subject line: "Incomplete Items Received" and include your order number and a brief description of what’s missing. Our team will assist you as soon as possible.
I have not received my order.
If your order hasn’t arrived within the expected delivery time, please email us at hello@dearbeautifulph.com with the subject line: "Order Not Received" and include your order number. Our support team will look into it and get back to you as soon as possible.
Help! I had an allergic or other adverse reaction!
If you experience any allergic or unexpected reaction to our products, please stop use immediately and contact your healthcare provider for proper medical advice.
For product-related concerns, feel free to email us at hello@dearbeautifulph.com with the subject line: "Adverse Reaction" and include details of the reaction and the product used.
Didn't find the answer to your question?
Contact our Dear Beautiful support team for assistance at hello@dearbeautifulph.com.