Shipping & Returns
How do you ship orders?
Our partner courier for nationwide delivery is J&T Express.
How much is the shipping fee?
| WEIGHT | LUZON | NCR | VISAYAS | MINDANAO |
| 0.1g-3kg | ₱75.00 | ₱75.00 | ₱95.00 | ₱100.00 |
NOTE: Free shipping fee applies to orders P1,499 and up.
Point of Origin: Luzon (Baguio City)
* One (1) skincare set approximately weighs 800 grams. To optimize our packaging system, all orders with skincare sets will be packed inside a box (30x24x15cm). A box can fit up to two (2) skincare sets.
* For the safety, J&T Express provides a value-added service, which is a special service for express mail. The value-added fee is 1% of the declared price of the item (according to the invoice of the item). Prices are already inclusive of the 1% value-added fee.
When will my order be shipped?
Order is shipped on the next day after payment confirmation. Payment confirmation usually takes 1-2 days after payment has been made.
How long before my order arrives?
| NCR | LUZON | VISAYAS | MINDANAO | ISLAND |
| 1-2 days | 1-2 days | 3-4 days | 3-4 days | 5-6 days |
Where can I track my order?
You may track your order at the J&T Express tracking link here.
Do you ship internationally?
Not at the moment, sorry! We’re doing our best to make international shipping available.
Can I change or cancel my order?
In an effort to ship out your products efficiently, we immediately begin processing your order as soon as payment has been confirmed. Unfortunately, once orders are confirmed, they cannot be canceled or modified.
However, all unpaid orders may still be subject to modification or cancellation. If you wish to modify your order, you may cancel your original order here. Once this has been done, you may place a new order again.
Note: All unpaid orders within (48) hours will be automatically cancelled.
What is your return policy?
We will only accept returns or exchanges if the item is damaged upon receipt or if you were sent the wrong item. For cases like this, kindly file a return within three days upon receiving your package.
Items to be returned should be sent to us with complete packaging including the card and box with sleeves. This means it should be returned unopened and in original condition. Shipping fee will be refunded provided that the courier's service invoice has been provided.
Note: You are only allowed one (1) exchange on your original order.